Updated: September 1, 2023
California residents: Our CCPA Privacy Notice details what personal information we collect and for what purpose.
COLLECTION OF PERSONAL INFORMATION
“Personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information does not include information that is publicly available, de-identified, or aggregated.
Personal Information You Provide to Us
We collect personal information that you provide directly to us or through our service providers, vendors, and consultants (collectively, “Service Providers”), including when you:
- enter search terms or other information on our websites or apps;
- register a product or make a warranty claim;
- request technical support, warranty service or other customer support;
- license, download, or use our software or mobile applications;
- sign up for our newsletters;
- create an account with us;
- use our apps, including searching for and saving documentation;
- communicate with us by email, phone, mail, etc.;
- participate in any interactive features of the Services (e.g., when you use our live chat feature, use our training materials, or participate in our trainings);
- apply for a job;
- apply for or purchase a recreational lease or permit;
- provide feedback, respond to a survey, or review one of our products;
- participate in one of our contests or promotions; or
- engage with us via social media sites.
The types of personal information we may collect directly from you include:
- Basic User Information: such as your name, email address, postal address, phone number, company or employer name, job title or position, username or user ID. We may also collect your drivers' license or hunting license when applying for a recreational lease;
- Purchase Information: such as information about the Services you purchase from us, purchasing authority, purchasing timeframe, and shipping, ordering, billing and other similar information;
- Job Application Information: such as resumes, work history, educational background, and job interest data. (Additional information for California job applicants can be found here, on the CCPA Job Applicant Notice);
- Information about Protected Classifications: such as age, and disability if you apply for a Disabled Hunter Companion Permit. We also collect this and other demographic information—such as race, ethnicity, and gender—from job applicants; and
- Other Information: any other information you choose to provide (such as answers to survey questions).
Personal Information We Automatically Collect When You Use Our Services
When you access or use our Services, we may automatically collect personal information about you, including:
- Log Information: such as the type of browser you use, access times, pages viewed, your IP address, and the page(s) you visited before and potentially after navigating to our websites;
- Device Information: such as the computer or mobile device you use to access our Services, including the hardware model, operating system and version, and unique device identifiers;
- Location Information: such as information we may derive about your location from your browser;
- Information Collected by Tracking Technologies: such as the following:
- Cookies, which are small files that are sent to your computer or device when you visit a website. Cookies allow our Services to recognize your browser or device, store user preferences, and track your usage each time you visit. You can usually decline or remove cookies through your browser or device but doing so may interfere with your use of our Services. For more information about cookies, and how to disable them, please see “Cookies and Other Tracking Technologies” and “Your Choices” below;
- Pixel tags, which are small blocks of code often used in connection with cookies. Pixel tags (or web beacons) may be placed on our websites and emails, and allow us to track usage, including to determine when emails have been opened and acted upon;
- Mobile device identifiers, which are used in mobile applications and perform functions similar to cookies and pixel tags; and
- Session storage and local storage technologies, which store user preferences and other data locally in your browser. In certain instances, we may also contract with vendors to help us analyze activity on our websites through session replay technologies to help us understand and analyze how visitors use our Services, and to improve the Services. These technologies may collect the following types of information, among others: IP address; screen size; device type (unique device identifiers); browser information; geographic location; and preferred language.
Personal Information We Collect from Other Sources
COOKIES AND OTHER TRACKING TECHNOLOGIES
Cookies on our websites are either first-party or third-party cookies. First-party cookies are set by us and share the same domain as our websites. Third-party cookies are stored by third-party providers and organizations with different domains. Some cookies expire once you close your browser (called session cookies), and other cookies stay on your device until you delete them or they expire (called persistent cookies).
We use the following categories of cookies on our websites:
- Necessary: These cookies allow us to operate certain features of our websites—for example, allowing you to log in or displaying content.
- Functionality: These cookies optimize the functionality of our websites, such as by personalizing content for you, greeting you by name and remembering your preferences (e.g., your choice of language or region).
- Performance/Analytics: These cookies collect data about how you use our websites to measure and report statistics about user interactions and to improve how our websites work. More information on website analytics is provided below.
- Advertising: These cookies are used to deliver digital advertisements relevant to you or your interests, including retargeting on social media platforms or other areas of the Internet. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of our advertising campaigns. Information collected through advertising cookies may be disclosed to other organizations (e.g., advertisers).
ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS
We use analytics and advertising services, such as Google Analytics, to help us understand and analyze how visitors use our websites and to serve ads on our behalf across the internet. We’ve implemented Google Analytics Advertising features such as remarketing with analytics, demographic and interest reporting, and impression reporting. We and our vendors may use first-party or third-party cookies or other identifiers to deliver advertisements, measure your interests, report demographics, detect your location, and personalize your content.
For more information on how Google Analytics uses data collected through our websites, visit www.google.com/policies/privacy/partners. To opt out of Google Analytics cookies, visit https://www.google.com/settings/ads and https://tools.google.com/dlpage/gaoptout.
To find out more about how these third-party analytics services manage the privacy of information in conjunction with delivering ads online, and to find out how to opt out of information collection by these networks, please visit https://youradchoices.com, https://youradchoices.com/appchoices or https://www.networkadvertising.org.
We may also work with other websites or platforms (such as Facebook, LinkedIn, Twitter, Instagram, and other social media providers) to serve ads to you as part of a customized campaign as service providers to Weyerhaeuser.
Please note that we do not control how other parties manage their opt-out processes.
DO NOT TRACK SIGNALS
Some internet browsers include the ability to transmit “Do Not Track” or “DNT” signals. Like many websites, our websites are not designed to respond to “Do Not Track” signals received from browsers. To learn more about “DNT” please visit https://allaboutdnt.com.
USE OF PERSONAL INFORMATION
We use personal information collected about you for various purposes, including to:
- provide, maintain, deliver, and improve our Services, and develop future Services;
- process transactions and send you related information, including confirmations and invoices;
- communicate with you about Services, products, promotions, and events offered by us and others, and provide news and information we think will be of interest to you;
- respond to your inquiries, provide warranty support or other customer service, and send you notices and updates;
- show you relevant ads while you browse the internet, use social media, or use another party's apps;
- improve web and mobile user experiences, help run our websites and apps more efficiently, gather demographic information, and evaluate the effectiveness of our advertising;
- monitor and analyze trends, usage, and activities in connection with our Services;
- detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of us and others;
- carry out any other purpose described to you before or at the time the information was collected; and
- as permitted by applicable law.
DISCLOSING YOUR PERSONAL INFORMATION WITH OTHERS
We may disclose your personal information as follows:
- with our Service Providers who need such information to perform services or carry out work on our behalf. For example, we may disclose your personal information to process or deliver your orders, provide customer service, operate and improve our business, websites, and apps (including our Careers and Investor Relations pages), improve our products and customer service, process payments, perform auditing and quality control, communicate with you on our behalf, and otherwise operate our business;
- when selling products or services, including with our dealers and distributors;
- when selling land or developing real estate projects, such as with independent brokers, builders, and developers;
- with our marketing partners to send you newsletters, alerts, or other communications on our behalf;
- with our advertising partners for the purpose of ad targeting, remarketing, and customized advertising content;
- in response to a request for information if we believe disclosure is in accordance with, or required by, applicable law, regulation or legal process;
- if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of us or others;
- in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
- with our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
- with your consent or at your direction; and
- as permitted by applicable law.
We may collect personal information from you when you engage (e.g., like, comment, or share) with our content or interact with us on social media sites.
Our Services may also provide social media links that enable you to disclose information with your social networks. Your use of these links may result in the collection or disclosure of personal information about you on those social media sites. We encourage you to review the privacy policies and settings on those social media sites to make sure you understand the personal information that may be collected, used, and disclosed.
TRANSFER OF PERSONAL INFORMATION TO THE U.S.
Weyerhaeuser is headquartered in the U.S. and the servers for our websites and apps are in the United States. By accessing or using the Services or otherwise providing information to us, you consent to our collection, processing, transfer, and storage of information in and to the U.S.
OUR COMMITMENT TO DATA SECURITY
We maintain reasonable security procedures and practices, including administrative, physical, and technical safeguards, to help protect personal information that we collect about you from loss, theft, misuse or unauthorized access, disclosure, alteration, and destruction.
While we implement these and other security measures, we cannot guarantee that the security measures we have in place to safeguard personal information will always be sufficient or will not be defeated.
Personal information is retained for as long as necessary to reasonably fulfill the purposes for which it was intended, for legal or business purposes, and in accordance with Weyerhaeuser retention policies.
NOT INTENDED FOR CHILDREN
You must be sixteen (16) or older to use our Services. We do not knowingly collect or solicit information from anyone under the age of sixteen (16). If we learn that we possess information from a child under the age of sixteen (16), we will delete such information in accordance with the Children’s Online Privacy Protection Act or other applicable laws (such as the California Consumer Privacy Act). If you are a parent or guardian and you believe that your child under the age of sixteen (16) has provided us with personal information, please contact us.
Most web browsers are set to accept cookies by default. If you prefer, you can usually activate a setting on your browser to remove or reject cookies. Please review your browser’s Help menu for instructions, or visit www.allaboutcookies.org for more information. Additional options for opting out of interest-based advertising can be found at https://optout.networkadvertising.org. Please note that if you choose to remove or reject all cookies, this could affect the availability and functionality of our Services and you may be unable to access certain parts of our websites.
You may opt out of receiving marketing emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.
Corrections to Personal Information
We use commercially reasonable efforts to ensure that personal information in our possession is accurate and complete. If you are aware of an error in personal information about you that is under our control, please contact the site or application owner and we will correct it on request whenever possible. In some cases, we may ask for a written request for correction. We may also take reasonable steps to verify your identity before granting making corrections.
If you have an online account with us, you may update, correct, or delete your account information at any time by logging into your online account. If you wish to delete your account, please email us at firstname.lastname@example.org, but note that we may retain certain information as required for legal, business, or compliance purposes. We may also retain cached or archived copies of personal information about you for a period of time.
JURISDICTIONAL PRIVACY NOTICES
Your California Privacy Rights
If you are a California resident, you have certain privacy rights under California law. To learn more about these rights and how you may exercise them, visit our CCPA Privacy Notice.
Shine the Light: California's “Shine the Light” law permits California residents to request certain information regarding our disclosure of personal information to third parties and affiliates for their own direct marketing purposes. We do not share personal information with third parties or affiliates for those parties’ own direct marketing purposes. Californians may request information about our compliance with this law by contacting us as provided below.
Your Nevada Privacy Rights
Nevada “consumers” have the right to opt out of the “sale” of certain “covered information,” as those terms are defined by Chapter 603A of the Nevada Revised Statutes. We currently do not sell covered information; however, you may contact us at email@example.com to register your e-mail address for us to provide you notice in the event we should do so in the future, at which point you will have an opportunity to be verified and exercise your opt-out rights under that law. Contact us in the same manner to update your contact email for Nevada notices. Changing your email address elsewhere (e.g., informational requests, account information, etc.) will not update your Nevada notice contact information. It is your responsibility to keep your notice contact information current.
Your Canadian Privacy Rights
Under Canadian privacy laws, individuals have the right to request access to their personal information in our custody or control. If you would like to request access to your personal information in our custody or control or if you wish to correct or amend inaccurate or incomplete information, please contact our privacy officer at firstname.lastname@example.org. In some circumstances, we may not provide access to personal information. We will take reasonable steps to verify your identity before granting access. In the event that access is refused, we will provide reasons for the refusal, the name of the person who can answer questions about the request and advise of the right to have the decision reviewed by the applicable authority.
ACCESSIBILITY TO USERS WITH DISABILITIES
If you have any questions about our privacy policies and practices, you may contact us by email at email@example.com, by phone at (844) 330-7632, or by mail at the following address:
220 Occidental Ave. S.
Seattle, WA 98104
Attn: Privacy - Legal Department